Return and Refund policy

At ASucca4u.com, we strive to provide the best floral products and services to our valued customers. We understand the importance of having a clear and concise return policy to ensure a positive shopping experience. Please take a moment to review our return policy below.

 

Return Policy:

 

1. Satisfaction Guarantee: We want you to be completely satisfied with your gift box from ASucca4u.com. If for any reason you are not happy with your order, please contact us within 2 days of receiving your gift box or succulent arrangement. We will work diligently to address your concerns and find a suitable solution.
2. Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that perishable items, such as fresh succulents, are exempt from returns.
3. Damaged or Defective Items: In the rare event that your order arrives damaged or defective, please contact us immediately with clear photographs of the issue. We will assess the situation and determine the appropriate course of action, which may include a replacement or refund.
4. Return Process: To initiate a return, please reach out to our customer service team via our website. Provide your name and delivery address, a brief description of the issue, and any supporting documentation, such as photographs. Our team will guide you through the return process and provide further instructions.
5. Non-Returnable Items: Due to their perishable nature, succulents cannot be returned but will be resent.
6. Refunds and Exchanges: If a return is approved, we will process a refund to your original payment method or offer an exchange, depending on the circumstances. Please allow 5 business days for the refund to reflect in your account.
7. Return Method: Customer can return products in store or by Mail.
8. Return Window: 30 Days from the delivery time.
9. Item Condition: New
10. RESTOCKING Fee: Restocking returns are free of charge for us.
11. HOW WILL CUSTOMER GET THE RETURN LABEL? Print / Download
12. Return Shipping: If applicable, return shipping costs will be the responsibility of the ASucca4u.com and will provide directions once approved. If approved, we recommend using a traceable shipping service to ensure the safe return of your item.
13. Policy Changes: ASucca4u.com reserves the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically. To start a return, you can contact us at andrew@asucca4u.com.

At ASucca4u.com, we are committed to providing exceptional customer service and ensuring your satisfaction. We hope this return policy addresses any concerns you may have. Should you have any further questions or require assistance, please don't hesitate to contact our customer service team. Thank you for choosing ASucca4u.com for all your gift box needs!

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at andrew@asucca4u.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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